Helpdesk

Hello, I'm using the Joy-Pi with a Pi4-4GB and the original SD card. Sometimes the mouse works fine and sometimes not (a lot of latency). I've been trying with both a wired and a wireless device, same issue. Any idea? Thank you

Hello Luc,

have you installed or are you using any additional programs on your Raspberry Pi? As a first step I would suggest to reinstall our software image.
You could also open the Taskmanager and check if the latency is somehow related with a high CPU load.

If both does not help please report back and we will try something else 🙂

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Best regards
Jens

Hello Jens, by having flashed the new image, the issue is fixed. Probably that the delivered SD card is not up to date. thank you

You're welcome! I am glad that we were able to fix this issue so easily 🙂.